Patient News

We are pleased to be registering patients to our list with effect from: Tuesday 21 st February – any patient who would like to register with the practice is welcome to come to reception anytime after 2 pm.

Information for new patients

The NHS has had a few difficult years and there are still some challenges, but we want to continue offering you a high standard of personalised care. Primary care is about the whole person, not just the illness – we want to get to know you, so we encourage you to see the same clinician if you can, whether this is one of the nurses, pharmacists, or GPs.

How do I get an appointment?

Routine appointments

• can be boked in advance online or by calling the surgery on 01491 838286 . You can choose if you would like to see the clinician at the surgery face to face or have a telephone call.

Urgent appointments

• where a same day appointment is needed, you will usually be offered an appointment with the duty doctor in the first instance.

Prescriptions

The most efficient way to order these is via the NHS App Please see section on Repeat prescription for more information.

Test results

If you have a blood/urine test/X-ray arranged by the surgery – please ring us a week later for the results.

Why? – we send off hundreds of tests each week, we may not notice if one of them doesn’t come back, but you will remember you had them! Please call for results after 10 am.

How can you help us?

• If you book an appointment but can’t make it, please let us know, so can offer it to another patient. Use our Cancel Appointment page.
• Please treat our staff with kindness and respect.
• If you think we haven’t done something quite right, please tell us. We will want to sort the problem out and learn from our mistakes.
• Equally if you are really pleased with something we have done, do let us know!

If you have any questions, concerns our experienced and approachable reception team will be more than happy to help you.

We look forward to meeting you

We would like to hear about your experience of Long COVID, and your journey to getting support and care from health services.

Please share your thoughts with us by completing this short, anonymous survey.

We will use what you tell us to help shape the support people need and to improve services.

This survey is anonymous – you do not have to say who you are and we will not identify you.

Our survey will be open until Sunday 26th February 2023.

If you would like a copy of this survey in another format or language, or would prefer to speak to someone about this, please contact us on 01865 520520 or at hello@healthwatchoxfordshire.co.uk.

Practices are required under the GMS contract, to allocate a named, accountable GP to all patients, including children.

All patients registered at our practice are allocated to a named GP. Please ask your doctor, or the reception staff, who your named GP is. Should you express a wish for this to be changed, we will do our best to accommodate your wishes.

Please note that this does not affect your ability to make an appointment with any of the GPs in the practice.

We would like to hear your views on what you think our priorities should be for the next year. We’d also like your feedback on how you think we are doing.

Please share your thoughts with us by completing this short, anonymous survey.

What we hear will inform our work plans for 2023-24 and also ensure we give the best possible service to people in Oxfordshire.

This survey is anonymous – you do not have to say who you are and we will not identify you.

Our survey will be open until the end of January 2023.

If you would like a copy of this survey in another format or language, or would prefer to speak to someone about this, please contact us on 01865 520520 or at hello@healthwatchoxfordshire.co.uk

From 5th July 2022, as Covid cases are rising we have taken the decision that staff and patients need to wear a face covering in the surgery unless medically exempt.  The reception staff will socially distance and have windows open but will not need to wear face coverings so that their voices can be heard on the telephone.

Telephone system - When you call the surgery you will hear a message and you will be able to hold while you get through to the right person.

We are now using Mjog and AccuRx to message our patients.

Mjog and AccuRx allows us to easily send text messages to patients. It means we can be much more proactive about some communications, messaging you quickly and securely, so you are not waiting around to hear from us!

Some examples of how we might use it:

• test results
• reminders or notifications
• letting you know we tried to call
• sending you advice at the end of a consultation

The practice name will always be in the message. Please help us to help you by keeping your mobile number up to date on our records. If you don't want us to contact you this way, please do let us know.